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Privacy Policy

Last Updated: November 2025

Effective Date: November 2025

1. Introduction & Commitment to Privacy

Testus ("we," "us," "our," "Company," or "Testus") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (available on iOS and Android), website, and related services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

2.1 Information You Provide Directly

Account Registration Information: Name, email address, phone number, date of birth, gender, and profile picture
Profile Information: Professional qualifications, experience, certifications, languages spoken, service preferences, and availability
Payment Information: Credit card details, debit card information, UPI ID, and banking details (processed securely through Razorpay)
Location Data: GPS coordinates, address, city, state, and postal code (collected with your explicit permission)
Communication Data: Messages, chat history, call logs, and support tickets
Identity Verification: Government-issued ID, Aadhaar number, PAN, and background check information
Medical Information: For caretakers, relevant medical certifications and training records

2.2 Information Collected Automatically

Device Information: Device type, operating system, unique device identifiers, and mobile network information
Usage Data: Pages visited, features used, time spent on app, search queries, and interaction patterns
Log Data: IP address, browser type, referring/exit pages, and timestamps
Cookies & Tracking: Session cookies, persistent cookies, and similar tracking technologies
Location Information: Approximate location based on IP address and GPS data

3. How We Use Your Information

We use the information we collect for various purposes:

3.1 Service Delivery

Creating and maintaining your account
Matching clients with suitable caretakers
Facilitating communication between users
Processing and fulfilling service requests
Providing customer support and assistance

3.2 Payment Processing

Processing payments for Contact Unlock (₹1,999)
Processing payments for On-Call Services (Full Shift: ₹500-1000, Bathing: ₹300-500, Injection: ₹200-400)
Generating invoices and receipts
Handling refunds and disputes
Preventing fraudulent transactions

3.3 Communication & Notifications

Sending service notifications and updates
Notifying about new matches and requests
Sending promotional offers and newsletters (with your consent)
Responding to inquiries and support requests
Sending transactional emails and SMS

3.4 Security & Compliance

Verifying user identity and preventing fraud
Conducting background checks for caretakers
Monitoring for suspicious activity
Complying with legal and regulatory obligations
Enforcing our Terms & Conditions

3.5 Analytics & Improvement

Analyzing user behavior and preferences
Improving app performance and user experience
Developing new features and services
Conducting market research
Creating aggregated, anonymized reports

4. Third-Party Services & Data Sharing

We partner with trusted third-party service providers to deliver our services:

4.1 Firebase (Google Cloud)

Purpose: User authentication, cloud storage, real-time database, and push notifications
Data Shared: User ID, authentication tokens, profile data, and messages
Privacy: Firebase complies with GDPR and international data protection standards

4.2 Razorpay Payment Gateway

Purpose: Secure payment processing and transaction management
Data Shared: Payment information, transaction details, and billing address
Security: PCI DSS Level 1 certified, SSL encrypted, and compliant with RBI guidelines
Payment Methods Supported: Credit Cards, Debit Cards, UPI, Digital Wallets (PayTM, PhonePe, Google Pay), and Net Banking

4.3 Google Sign-In

Purpose: Simplified user authentication and account creation
Data Shared: Email address, name, and profile picture (only with your consent)
Privacy: Governed by Google's Privacy Policy

4.4 Other Disclosures

We may disclose your information when:

Required by law or legal process
Necessary to protect our rights and safety
Protecting the rights, privacy, or safety of other users
Detecting and preventing fraud or security issues
Enforcing our Terms & Conditions

5. Data Security & Protection

We implement comprehensive security measures to protect your personal information:

SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
PCI DSS Level 1 Compliance: Payment information is handled according to the highest payment card industry standards
Secure Servers: Data is stored on secure, password-protected servers with restricted access
Regular Audits: We conduct regular security audits and penetration testing
Employee Training: Our staff receives regular training on data protection and privacy
Access Controls: Only authorized personnel have access to personal information
Data Minimization: We collect only the information necessary for our services

Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Account Data: Retained while your account is active and for 2 years after account deletion
Transaction Data: Retained for 7 years for tax and legal compliance
Communication Data: Retained for 1 year or as required by law
Marketing Data: Retained until you unsubscribe

7. Your Privacy Rights & Choices

You have the following rights regarding your personal information:

Right to Access: Request a copy of your personal data
Right to Correction: Update or correct inaccurate information
Right to Deletion: Request deletion of your data (subject to legal obligations)
Right to Portability: Receive your data in a portable format
Right to Opt-Out: Unsubscribe from marketing communications
Right to Withdraw Consent: Withdraw consent for data processing

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Session Cookies: Temporary cookies that expire when you close your browser
Persistent Cookies: Remain on your device for extended periods
Analytics Cookies: Track user behavior and app performance
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us & Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@testus.app
Phone: +91 9767052589
WhatsApp: +91 9767052589
Mailing Address: Testus, India

We will respond to your inquiry within 30 days of receipt.